Customer Success Manager

Job description

Are you data-driven and customer-centric? Do you enjoy building solid relationships, to understand customer's needs & find solutions? About our Team: LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. About the role: The Customer Success Manager is responsible for delivering high-impact product training and driving adoption across a high volume of strategic accounts within the UK market. You will act as a trusted advisor to legal practitioners and tax professionals, ensuring customers maximise value from LexisNexis solutions. You will design and deliver tailored training programmes, support change management initiatives...