Account Manager

Job description

Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction. Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings. Function as primary service contact to achieve and maintain high satisfaction levels and client retention Market the value of programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base Participate in key c...