Director, Global Case Management

Job description

The Director, Global Case Management, is responsible for providing strategic oversight, operational leadership, and functional expertise for global Individual Case Safety Report (ICSR) management activities. This role ensures the highest standards of compliance, quality, and operational efficiency across case processing activities, including both internally managed workflows and those performed by external vendors. The role partners closely with cross functional teams—including Clinical, Medical Safety, Data Management, and Alliance Management—to support the full safety lifecycle of assigned products. The Director also serves as the backup to the Global Head of Case Management and plays a key role in regulatory inspections, audits, and continuous improvement initiatives. This role has direct reports including FTEs and CWs/MSPs, who may be onsite or remote. KEY RESPONSIBILITIES: JOB SCOPE (key facts & figures) - Serve as the designated SME to the Case Management team, supporting leadership oversight and decision-making ‑as needed. - Manage resource planning and ensure appropriate operational coverage for Case Management team responsibilities. - Oversee all ICSR case management opera...