Front Office Coordinator

Job description

Job Summary This role is responsible for coordination of patient flow within the office, greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions. Duties and Responsibilities: - Provide excellent customer service when greeting and engaging patients and visitors. - Responsible for data collection and management, specifically demographics, patient history, insurance, and financial information. - Check patients in and out for appointments in a timely manner. - Managing patient financial transactions and payment arrangements. - Verification of insurance benefits and referral authorization requirements. - Collection of copays, coinsurance, and deductibles. - Daily reporting. - Coordination with assigned clinical team to promote patient engagement and retention. - Answer incoming phone calls and routing appropriately. - Scheduling and coordination of appointments for the multi-disciplinary team. - Distribution of correspondence. - Demonstrate a working knowledge of insurance coverage and benefits; app...