Senior Manager Operations, EMEA

Job description

We create possibilities that move life and commerce forward Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place. The Services Leadership team is responsible for driving operational excellence business predictability, and for leading and scaling the EMEA Services function. They will own the operational framework, tools, and reporting for EMEA, and will ensure process standardisation and the evolution from multiple country‑level forecasts to a single, unified EMEA Services forecast, supported by consistent processes, tools, and data. Key Responsibilities: You will be responsible for a variety of tasks, including but not limited to: Forecasting, Capacity & Financial Operations Performance: - Own the end‑to‑end EMEA Services forecast (revenue, utilisation, margin, billable headcount and contractor spend). - Lead the transition from multiple country‑level forecasts to one unified EMEA forecast, defining and embedding a common met...