Relationship Manager

Job description

JOB DESCRIPTION: Compensation: $62,300 – $116,800 Purpose: The Relationship Manager serves as the primary service liaison between Sysco Canada and its national contracted customers. This role delivers a consistent, high-quality customer experience through proactive communication, issue resolution, and cross-functional collaboration. The Relationship Manager ensures service levels, pricing accuracy, and operational performance meet customer and contractual expectations while supporting profitable growth and customer retention. Operating as an individual contributor within a team-based model, the Relationship Manager manages multiple national accounts within a centralized service structure and collaborates closely with internal partners to deliver on Sysco’s service commitments. Responsibilities: Customer Relationship & Service Excellence: - Act as the main service contact for assigned national customer head offices. - Lead resolution of escalated service issues, ensuring accountability and follow-through. - Communicate proactively on delivery schedules, inventory status, pricing updates, and performance metrics. - Report on service levels, KPIs, and compliance with contractual requi...