IT Support Specialist

Job description

Overview The IT Support Specialist provides IT software and hardware support to faculty, staff, and students of the departments they support at Princeton University. This role serves as IT support for the Chemical and Biological Engineering (CBE) & Civil and Environmental Engineering (CEE) Departments. The IT Support Specialist must be familiar with a variety of technology and able to trouble-shoot and resolve issues with Windows Mac and Linux computers, printers, tablets, and smartphones. The Specialist supports customers in their office, as walk-ins and by phone or video conference using remote support tools. In their support of CBE and CEE, the IT Support Specialist will also be called on to support and assist with special technology requests, such as AV system setup and troubleshooting. Responsibilities: Technology Support: ● Support department Windows, Mac, and Linux computers, mobile devices, and other technology (such as printers and copiers)● Install, configure, and upgrade OS/software to maintain compliance and security● Troubleshoot and resolve general user-reported technology issues, escalating resolution to senior IT staff and/or central IT support resources as needed●...