IT Support Specialist (L1 Helpdesk – Warehouse)

Job description

Job Title: IT Support Specialist (L1 Helpdesk – Warehouse) Position Type: Contract (12 months) Location: Whitestown, Indiana (Onsite) Salary Rate: $18–$20 per hour (USD) Job ID#: #168992 Job Description: As an IT Support Specialist, you will provide first-level technical support to warehouse employees and internal users. You will be the first point of contact for IT-related issues, helping ensure smooth day-to-day operations across devices, systems, and basic network connectivity. This is a hands-on role ideal for someone early in their IT career who enjoys troubleshooting, working onsite, and supporting users in a fast-paced environment. Responsibilities: Requirements: - Provide L1 support for laptops, desktops, mobile devices, and printers - Troubleshoot basic hardware, software, and connectivity issues - Support warehouse equipment such as scanners and Zebra printers - Assist with device setup, imaging, and user onboarding/offboarding - Log and track tickets using a ticketing system, escalating when needed - Provide onsite, hands-on support to resolve user issues quickly - Follow basic IT processes and help maintain documentation - 1–3 years of experience in IT support, helpdesk...