Customer Success Operations Lead

Job description

About Forterra At Forterra, we are unleashing autonomy at scale to transform the battlefield. Our mission is to build the foundational platforms that enable an intelligent ecosystem to coordinate, adapt, and execute with speed and precision even in the uncertainty and disruption of modern conflict. In an era marked by rapid technological change and evolving threats, we design for flexibility, survivability, and operational dominance. Forterra delivers weapons, sensors, and battlefield effects through integrated autonomous networks reaching operational areas faster, safer, and without placing human lives at risk. Our systems operate with distributed control, dynamic routing, and real-time responsiveness, enabling sustained advantage across complex mission environments. About the role: The Customer Success Operations LEAD is responsible for building, scaling, and optimizing the operational systems that enable Forterra’s Customer Success organization to deliver high-quality field service, training, and support at scale. This role acts as a force multiplier for the Director of Customer Success, owning internal tools, processes, data, and planning functions across Field Service and Trai...