Service Desk Engineer (Mid-Level) - JP053855

Job description

Job Title: Service Desk Engineer (Mid-Level) Job ID: JP053855: Location: Brussels, Belgium (Hybrid): Duration: 6 months (01/07/2026 – 31/12/2026) Experience Level: Medior: Role Overview: We are looking for a Mid-Level Service Desk Engineer to join the first-line support team. You will handle daily service desk operations, resolve incidents, and contribute to improving documentation and support processes. Key Responsibilities: Provide first-line IT support and handle incident tickets Troubleshoot Windows workstations and user issues Support PC/Office-related tasks and end-user assistance Ensure proper follow-up and resolution of tickets Improve and maintain knowledge base, SOPs, and documentation Collaborate with second and third-line teams to enhance processes Required Skills & Experience: Minimum 5 years' experience in a Service Desk environment Strong knowledge of Microsoft Windows and Office tools (Word, Excel, Outlook, SharePoint) Experience with Jira, Confluence (or similar tools) Experience in documentation and SOP creation IT background/education required: Familiarity with Intune and Microsoft Teams ITIL certification is a plus: Profile: Strong communicator with end-user int...