Client Services Supervisor

Job description

Client Services Supervisor 📍 Seattle, WA 98109 On site: SPS Global is looking for a Client Services Supervisor that will manage multiple reception and mailroom sites (Business Service Centers). The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required. Reports to: Client Service Manager: What You’ll Do: · Extremely good attendance and punctuality on-site is essential for this role. · Ensuring scheduling of staff is accurate and meets clients' needs · Ensuring sites are up and running per the service level agreement with our client, focused on retail · In-depth understanding of staff's standard operating procedures · Light training/coaching of staff · Consistent and professional verbal and written communication · Precise and concise communications to staff and manager · Professional development and performance discussions with staff · Regularly attend meetings and taking on projects to expand and improve the quality of op...