Lead, Member Experience Readiness (12-Month Contract)

Job description

Your Role in Supporting Our Members: As the Lead, Member Experience Readiness , you will guide both member and employee preparedness for upcoming organizational changes that impact the Vancity member experience. You will design readiness plans, assess needs and gaps, support stakeholder engagement, and coordinate communications and sustainment plans. You will play a key role in supporting digital transformation initiatives, including the Vancity website rebrand and digital upgrade projects. This role is ideal for someone who brings strong change management expertise, project delivery experience, and the ability to collaborate across the business to drive successful adoption. This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Manager, Member Experience Readiness . While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands. How You'll Make an Impact: - Designing and delivering member and employee readiness plans that support positive member experiences and successful adoption - Supporting stakeholders and executives to confidently lead and implement change across their bu...