Call Center Associate

Job description

Description The Call Center Associate is responsible for answering most calls to the organization, determining the caller’s needs, providing the requested information when possible, and forwarding calls to the appropriate person/department for handling. The Call Center Associate must be patient focused, exhibit strong customer service skills and project a professional organizational image through phone interaction. The Call Center is also responsible for accessing Patient Portal to retrieve appropriate questions to be answered. This is an integral position to the organizational initiative of patient retention as the Call Center Associate is one of the first organizational representative with whom a customer interacts. Essential Functions and Duties: . - Answer incoming calls within two rings, adhering to organizational call standards outlined in the telephone training provided to ensure service at required service level. - Respond to all inquiries in a highly professional and courteous manner, communicating information clearly, accurately, and completely while providing a high level of personalized customer service. - Assist in helping caller identify needs and/or issues and in res...