Account Manager

Job description

JOB SUMMARY: The Account Manager serves as the single point of ownership for an assigned portfolio of existing commercial HVAC customers, with full accountability for retention, growth, and overall customer satisfaction. This role manages the complete customer experience—from service contract renewals and capital project sales to coordinating service delivery and resolving operational issues. The Account Manager acts as both trusted business advisor and internal advocate, ensuring seamless coordination between sales, service operations, and project execution teams. Success requires balancing revenue growth objectives with operational excellence and customer satisfaction. This role focuses exclusively on existing customer relationships; new customer acquisition is handled by a separate Business Development team. RESPONSIBILITIES: - Develop relationships with assigned customers to increase revenue and profitability - Develop and execute customer care plans for key assigned accounts that ensure customer satisfaction, larger share of wallet, maximizing cross selling opportunities, capital budget planning, etc. - Identify and pursue opportunities to upsell: service contract expansions,...