IT Service Owner – Customer Portal

Job description

Do you thrive on driving digital transformation and creating seamless user experiences? Here’s your chance to take ownership of a key IT service that shapes how our customers interact with us. Why Sandvik?: You join a global team committed to innovation and collaboration, where your ideas truly make an impact. Here, you get to: - Be part of a large-scale digital transformation journey. - Work with cutting-edge solutions in a global environment. - Collaborate with passionate experts across IT and business. Your mission: You take the lead in managing and developing our Customer Portal IT service, ensuring it delivers value and reliability. Acting as the main point of contact for My Sandvik customer portal - our digital interface for customers - you work closely with stakeholders across the organization to align roadmaps and drive improvements. What you’ll do: - Own the full lifecycle of the Customer Portal IT service and related applications. - Coordinate stakeholders, internal teams, and suppliers to ensure reliable delivery and meet agreed SLAs. - Manage IT service budgets, forecasts, and performance reporting. - Drive continuous improvement, governance, and compliance with securit...