Collections Officer - Home Loans

Job description

At Mortgage House, we pride ourselves on being one of Australia’s most trusted and innovative home loan providers. With a strong reputation built over 38 years, we empower our customers with flexible, competitive mortgage solutions tailored to their needs. We’re seeking an experienced Collections Officer to join our high-performing team. If you have a strong background in mortgage collections and thrive in a fast-paced, compliance-driven environment, this is your opportunity to make a real impact. About the Role: Reporting to the Collections Manager, you’ll manage your own portfolio of arrears and enforcement matters, ensuring timely resolution while maintaining a customer-centric approach. You'll support recovery strategies that are both effective and compliant with NCCP, ASIC, and AFCA requirements. Key Responsibilities: - Manage end-to-end collections processes within your portfolio - Ensure compliance with all regulatory guidelines - Liaise with external legal teams and recovery partners - Contribute to arrears reduction strategies and reporting - Provide excellent service while achieving recovery targets - Managing hardship cases end to end About You: - Solid experience in mor...