Front Desk Team Lead

Job description

Position Summary The Front Desk Team Lead is responsible for overseeing the daily operations of the front office in an ENT (Ear, Nose, and Throat) practice. This role ensures efficient patient flow, excellent customer service, and accurate administrative processes. The Team Lead serves as a resource for front desk staff, supports training and development, and acts as a liaison between patients, providers, and administrative leadership. Key Responsibilities: Team Leadership & Supervision: - Lead, coach, and support front desk staff, including receptionists and patient access representatives - Assist with scheduling, staffing coverage, and timekeeping - Train new hires and provide ongoing education to team members - Monitor staff performance and provide feedback to improve efficiency and service quality - Address patient and staff concerns, escalating issues when necessary Front Desk Operations: - Oversee patient check-in and check-out processes to ensure accuracy and timeliness - Ensure proper patient registration, insurance verification, and demographic updates - Maintain smooth patient flow and minimize wait times - Coordinate daily schedules with providers and clinical staff Cust...