Bell Staff/Concierge Supervisor

Job description

Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description: As a Guest Relations Supervisor, you will: - Schedule: 3pm - 11pm - Assist with hiring, training, coaching and takes ownership of all Guest Services personnel - Resolve guest opportunities utilizing luxury and Forbes service standards - Maintain operational budget by utilizing knowledge of cost control initiatives - Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team - Act as manager on duty for the Guest Services team members in the absence of...