Customer Service Professional - Windows

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional – Windows who is responsible for providing frontline technical support for Windows-based systems in an enterprise environment. This role serves as the first point of contact for end users, delivering timely and effective support for hardware, software, and operating system issues while ensuring a high level of customer satisfaction. The position focuses on incident intake, initial troubleshooting, and service request fulfillment, escalating more complex issues to higher-tier support as needed. Key Tasks & Responsibilities: Technical Support & Troubleshooting: - Provide system support for Windows desktops, laptops, and peripherals. - Troubleshoot basic hardware, software, and operating system issues. - Assist users with common issues related to email, applications, and system access. - Perform basic system setup, configuration, and software installations. - Assist with setup and deployment of Windows-based systems. - Support basic hardware troubleshooting and peripheral setup (e.g., printers, monitors). - Update asset records and support inventory tracking in ITAM systems...