HP Customer Serv Rep Non Bil

Job description

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. GENERAL PURPOSE OF JOB: The Customer Service Representative is responsible for the assisting Member/ Provider with healthcare inquires concerns, or complaints via telephone. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or health plan administration, as required. General Duties: Assist members and providers by responding to telephone inquiries in a prompt, accurate and objective manner regarding but not limited to: o Abuse, Neglect and Exploitation o Authorizations o Behavioral Health o Claims o Complaints o Crisis Calls o Eligibility o Health In...