Answering Service Specialist | After Hours

Job description

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: The Ans wering Service Specialist | After-Hours is responsible for triaging all calls received once the office has closed. This role is critical to ensuring superior patient care as well as ensuring that doctors are contacted only when necessary. This role is critical in creating a positive impression for the practice and showing patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice for bo...