Senior Customer Success Operations Manager

Job description

Hi, we’re CompanyCam. We’re a simple-to-use photo documentation and productivity app for contractors of all commercial and home services industries. Packed with intuitive functionality, CompanyCam facilitates unparalleled communication and accountability across a contractor’s entire business. We’re committed to providing a consumer-grade, game-changing experience that helps our users build trust within their company and with their customers. But don’t let that corporate description fool you—the people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role: We’re looking for a Senior Customer Success Operations Manager to lead the strategy, systems, and operational processes that power customer retention and expansion. In this role, you’ll design and optimize the frameworks that support onboarding, product adoption, renewal, and growth across the customer lifecycle. You’ll partner closely with Customer Success leadership as well as teams across Sales, Product, Finance, and Revenue Operations to ensure alignment on lifecycle processes, customer health metrics, and execution standards. This role plays a key part in...