Tier 1 Help Desk Engineer

Job description

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, extended shifts required for 80 hours per two-week coverage - Onsite in downtown Washington, DC three (3) days per week; Monday through Friday. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. We are looking for qualified, experienced and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential future business opportunity located in Washington, DC. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401k with company matching, flexible spending accounts, paid holidays, paid time off, and more. The ideal Tier 1 Help Desk Engineer will: - Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person interactions - Efficiently document and manage all service req...