IT Operations Manager

Job description

Description At TripleTen , we’re creating innovative learning products that empower people to master IT professions like software engineering, data science, business intelligence, and QA — no matter their prior experience. Our AI-driven and thoughtfully designed platform helps students build real skills and access meaningful career opportunities. We're passionate about making education accessible, engaging, and empowering for everyone. We're looking for an IT Operations Manager to lead and scale our IT function. This is a management role responsible for running the help desk team, owning core IT processes, and driving automation across the business. We're looking for someone organized, dependable, and proactive — someone who enjoys both leading operations and improving them through automation. What you will do: - Lead the help desk team: ticket triage, agent processes, knowledge base, and escalations - Administer Google Workspace and manage access across a SaaS stack - Own and improve core IT processes, including employee onboarding and offboarding - Build and maintain no-code automations to streamline internal workflows and reduce manual work - Troubleshoot identity, authenticatio...