Enterprise Systems Service Owner

Job description

As Enterprise Systems Service Owner, you will be responsible for the day-to-day delivery, management and continual improvement of enterprise-scale technology services that underpin core business operations globally. Your focus will be on the Enterprise systems utilised at the firm including Finance, People, Client Relation, and Automation Systems. In this role, you will: - Deliver Level 2 support services for major firm-wide systems, managing and resolving escalations that impact multiple functions, regions, or business units. - Collaborate closely with Product Owners to ensure that service delivery fully aligns with long-term product development goals and timelines, particularly for large, complex integrated platforms. - Develop and implement service roadmaps that support both the current and future needs of the Firm, ensuring proper alignment with the overarching enterprise systems strategy. - Facilitate regular enterprise-level meetings with Product Owners, business stakeholders, and technology teams to review system-wide performance and discuss opportunities for value-driven enhancements. - Act as the primary operational contact for day-to-day management of enterprise systems,...