Call center agent

Job description

POSITION SUMMARY: Our most successful candidate is someone who has:︈︃︆︎︉️︈︇​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎ - Very good English skills; - Very good technical knowledge on FO systems; - Good interpersonal skills, able to connect both with guests and associates; - High customer focus and detail oriented; - Ability to work in shifts. As Call Center Hotel Agent you will: Would you like a place that offers you... Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000! Unlimited career opportunities ( both internationally and locally); - Serve as main point of contact for all guest requests and needs; - Be responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution; - Be proactive when is in communication with the guest, in every area including offering additional services; - Coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. Meal vouchers;: Medical benefits package;: 5€ breakfast when staying in any of our European hotels; Discounts on food and beverages in all our restaurants and bars; Discounts for friends and family;: Wellness and mental health pro...