Sales Support Specialist

Job description

Sales Support Specialist Apply now Job Description: The primary role of the Sales Support Specialist is to handle routine and escalated customer interactions related to Wacker Neuson sales and operations. Agents will process customer orders and up-sell while responding to customer questions, resolving complaints and coordinating customer requests with other departments as needed. The specialist will also be required to expand and maintain knowledge in other product groups as assigned by management as well as meet set KPI metrics and standards. Essential Duties and Responsibilities: Customer Service: - Respond to inquiries and requests from incoming customer communications via phone, fax, e-mail and/or other means - Conduct research for problem resolution as required, including but not limited to: policies and procedure interpretation, pricing, shipping programs, invoicing, backorders, tracking, account adjustments, cancellations and returns, reorders and shipping issues - Resolve customer issues of nonconformance by collaborating with other departments including but not limited to Quality, Distribution, Purchasing, Planning, Product Support and Engineering - Support the Remote Sale...