Customer Service Representative (English & German) - Cardiff

Job description

burgerchev-downclosedownloadglobelogin facebooklinkedintwitterxingyoutube About: Benefits: How we hire: Search all jobs: Become part of Europe’s leading B2B platform as Customer Service Representative (English & German) - Cardiff Apply now: As a Customer Service Representative (English & German), you will be part of our international customer service team. As the first point of contact, you will support our English-speaking customers with inquiries regarding their orders on our platform. Your role: - Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders, and work empathically with our international customers to find the right solution. - Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns. - Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-topic issues. Through your individual support, you provide our customers with the best possible shopping experience. - Design processes: You actively shape the processes in your team and therefore have a direct influence on customer s...