Advisor, Customer Intelligence & Operations (OpEx Business Architect Lead)

Job description

The Advisor, OpEx (Business Architect Lead) plays a key role in structuring Oriental’s operations in terms of its governance structure, operational processes, automation, and business information. The primary focus is the Back-office operations automation that link these aspects of Oriental's operations together. The Advisor works with the Operational Design & Automation Manager and team to develop an integrated view of the operations using a repeatable approach, cohesive framework, and available industry standard techniques. Position works hybrid and reports to San Juan, PR. MAIN DUTIES & RESPONSIBILITIES: - Lead and develop a high‑performing team of business architects and automation specialists. - Define and enforce lifecycle development standards for automation solutions, from design to monitoring, aligned with institutional policies. - Mentor junior and senior architects, sharing best practices and providing technical guidance. - Manage team capacity, priorities, and multiple projects to ensure on‑time, on‑scope, and on‑budget delivery. - Design end‑to‑end automation solutions aligned with business goals, including architecture, implementation, and scalability. - Identify and...