Product Operative (1link - Polish market)

Job description

Your role What We Need Corpay is currently looking to hire a/an Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day-to-day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams. What you'll be doing: How We Work: Corpay will set you up for success by providing: - Assigned workspace in Meriden office - Company-issued equipment - Formal, hands-on training Role Responsibilities: - Providing 1st and 2nd line support for customer queries and resolving issues - Escalating and managing software incidents with product and development teams - Advising customers on product best practices and effective platform usage - Supporting customer onboarding, configuration, and ongoing platform use - Receiving and responding to inbound help desk queries from customers - Guiding users through product journeys and resolving usage difficulties - Logging, prioritising, and tracking issues accurat...