Call Center Representative

Job description

Division: Retail Banking Department: Customer Support Center: Reports to: Call Center Manager: Status: Non-Exempt: Grade: 6: Pay Range: $20.00 - $28.90: Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Pittsfield, MA, Worcester, MA, Cranston, RI, Yorktown Heights, NY Purpose/Objective : Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank’s products and services. Identifies and offers new opportunities and solutions to meet customer’s needs. Education: Experience: - Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-State...