Customer Support Specialist

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team. At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! The Opportunity: We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion’s clients. In this role you will…: - Handle incoming chat, support tickets and email interaction with Shipfusion clients - Assist with day-to-day aspects of Support issues and optimization of service - Facilitating support requests within Shipfusion’s facilities as required - Manage orders in “Review” in Shipfusion Support Portal - Execute support tickets from start to finish - Reshipments, requests for receiving inventory, status of returns and general updates - Communicate d...