B2B eCommerce System Administrator

Job description

B2B eCommerce System Administrator – Southbank, Melbourne Your Impact: This is a newly created role supporting a major transformation across Asahi’s digital ordering platforms. As our business rolls out a new customer portal and broader system enhancements, you’ll play a critical role in keeping BAU operations running smoothly while internal teams focus on project delivery. You’ll be the go-to for SAP Commerce Cloud (Hybris), ensuring our B2B ordering platforms run seamlessly across both Alcohol and Non-Alcohol portfolios. From troubleshooting issues to supporting product launches and system upgrades, your work will directly impact customer experience, sales execution, and operational efficiency across the business. Key Accountabilities: - Manage day-to-day administration of SAP Commerce Cloud (Hybris) B2B platforms - Act as the first point of contact for system issues, troubleshooting and resolving customer and field queries - Investigate and resolve pricing discrepancies, product visibility issues and order failures - Support field sales, CSC, National Accounts and internal teams with system-related queries - Maintain product catalogues, pricing displays, user access and account...