Digital Renewal Manager

Job description

Overview Digital Renewal Manager 📍 Location: Katowice, Poland | 🏢 Hybrid (2–3 days per week in office) About the Role: As a Digital Renewal Manager at Hyland, you'll own and execute renewal agreements across an assigned territory, combining your negotiation expertise with a customer-first mindset. You'll work to maximize retention, drive timely contract execution, and partner cross-functionally to deliver outstanding customer outcomes. Your Role Responsibilities — Here's What You'll Do Role Essentials — What You'll Need - Manage a high volume of customers to secure timely renewals with streamlined negotiations, ensuring revenue retention across assigned accounts - Collaborate with the Account Team to support the development and execution of renewal strategies that drive successful customer outcomes - Communicate renewal products, pricing, and terms clearly to customers and partners, ensuring a strong understanding of value propositions and available contract options - Partner with internal stakeholders including Customer Success, Sales, Product, and Support teams to provide comprehensive assistance throughout the renewal process - Maintain accurate customer information, renewal det...