Director Operational Excellence

Job description

Company: Highmark Health Job Description: JOB SUMMARY Within Highmark, Delivery Management encompasses the comprehensive oversight and execution of projects and programs, ensuring the efficient and effective delivery of solutions and initiatives across the organization. The incumbent is responsible for maintaining and continuously improving the SOM, implementing corrective actions to ensure consistent 'green status' for all measured outcomes. This includes defining, tracking, and achieving Key Performance Indicators (KPIs) for the delivery management function, ensuring all metrics consistently meet or exceed target thresholds. Beyond the SOM, this position oversees a portfolio of projects aimed at improving operational deficiencies and optimizing outcomes. The incumbent leads a team dedicated to providing administrative services support to the broader delivery management function.. The Director is responsible for designing, implementing, and executing strategies using Six Sigma and Agile methodologies, assessing learning gaps, and managing change to realize the value of initiatives. Furthermore, this role owns the documentation, training, and change management of the Highmark Deliv...