Front Office Coordinator

Job description

Job Summary Performs duties under direct supervision but works independently to assist with the coordination of a variety of projects and activities in support of the day-to-day processes of University Housing Services. The incumbent is responsible for providing department wide reception and clerical support. The incumbent will provide department support in customer service, managing phone calls, answering general housing questions and emails, and appropriate treatment of confidential information. Additional activities include coordinating the website Live Chat and Chat Bot feature, assisting with the department Early Arrival Process as well as assisting with general clerical support as needed. Key Responsibilities: - Answers telephone calls, takes messages and screens calls for all Housing staff. Responsible for screening voice mail messages to all department phone lines; responds, documents and or redirects as appropriate. In addition, responsible for creating a weekly schedule for Front Office coverage. - Monitors department radio communication to facilitate maintenance needs. - Coordinates hiring, training, scheduling and evaluation of student assistants for the UHS Front Desk....