Customer Service Representative

Job description

The actual location of this job is in Colmar, France . Relocation assistance is available for eligible candidates and their families, if needed. We are looking for a Customer Service Representative: What you will get: An agile career and dynamic working culture. An inclusive and ethical workplace. Compensation programs that recognize high performance. A variety of benefits dependent on role and location. The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits . What you will do: Manage the full customer order lifecycle, ensuring accurate specifications, lead times, and on‑time delivery through close collaboration with Supply Chain and Master Data. Serve as the primary customer contact, providing timely support on orders, inquiries, credit matters, and product information. Coordinate New Product Development activities, including specifications, artwork, approvals, and first commercial orders. Handle and resolve customer complaints in partnership with QA and Sales, ensuring clear communication and preventive actions. Support Sales and Marketing with business intelligence, pricing validation, forecasting insights, and year‑end rebate coordination...