Senior Vice President, Client Service Executive

Job description

Serves as a senior point of contact to Major clients on moderately complex service issues and assists in developing strategy to deliver world-class client service across products or platforms. Collaborates with clients and influences internal stakeholders to align client needs with BNY's commercial strategy. Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. Ensures exceptional service meets client expectations across all products and services. Drive and manage end to end client service delivery model for Major clients; to include participation developing the strategy to align client needs and monitor client satisfaction. Work with Major clients to resolve moderately complex issues across products or platforms; manage issues / incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology). Monitor and ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). Leveraging a deep understanding of clients' business; identify opp...