IT Knowledge Management Support (Technical Writer)

Job description

Job Summary: We are seeking an experienced IT Knowledge Management Support Specialist (Technical Writer) to support enterprise IT operations and Enterprise Management (EM) activities across the Military Health System (MHS). This role is responsible for developing, maintaining, and improving technical documentation, knowledge articles, operational procedures, and configuration records to support enterprise system sustainment and modernization efforts. The ideal candidate has strong technical writing skills combined with a solid understanding of enterprise IT systems, change management processes, and structured knowledge management practices in a regulated DoD environment. *This position is contingent upon contract award.* Job Duties and Responsibilities: Core Responsibilities - Develop, edit, and maintain technical documentation including standard operating procedures (SOPs), knowledge articles, system diagrams, configuration baselines, and release documentation. - Create and manage structured knowledge content supporting Enterprise Management (EM) processes, application packaging, configuration updates, and release validation activities. - Translate complex technical concepts into...