Patient Escalations Specialist

Job description

Description Position Overview: As a Patient Escalations Specialist, you will be responsible for managing inbound patient communications via phone calls, texts, and emails regarding their billing statements. You will educate patients on their payer benefits, including out-of-pocket expenses related to their deductible, co-insurance, and co-pays. In cases involving Coordination of Benefits (COB) requests or issues related to the patient’s health plan status, you will assist with gathering new or updated insurance information and ensure that their account is accurate and up-to-date. Your role will also involve informing patients about available payment plan options, de-escalating upset patients, and ensuring that all communication is handled professionally and respectfully. Key Responsibilities: Patient Communication & Education: - Manage inbound patient communications through calls, texts, or emails, addressing billing inquiries and concerns. - Educate patients on their payer benefits, including deductible, co-insurance, and co-pay information as it relates to their financial responsibility. - Assist patients in understanding discrepancies in their bills related to Coordination of Be...