IT Call Center Operator

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description: So, what are the main duties of an IT Call Center Operator in Netcompany? As an IT Call Center Operator you will: - Respond to support requests via phone, email, or chat. - Diagnose and resolve hardware/software issues, adhering to SLA. - Record, track, and monitor interactions in ServiceNow. - Manage the incident life cycle, including resolution and closure. - Assist with PC setup, reconfiguration, and maintenance. - Follow up on issues and maintain incident ownership. - Liaise between staff and IT for issue resolution. - Update documentation in SharePoint and the Knowledge Base. Qualifications: What would make you a fit for the role: - At least 1 year of r...