Team Lead, IT Operations - Cracow, Poland

Job description

Job Description: Position Summary: The IT Operations Team Lead will lead a team of IT Help Desk Support Specialists. This role is pivotal in managing and supporting IT Operations by supervising team activities, contributing to technical discussions, and performing operational tasks as needed. The successful candidate will be an exceptional leader, ready to mentor and develop their team while also diving into technical work to ensure the smooth running of our IT infrastructure and security. This role requires a blend of technical prowess, leadership skills, and a hands-on approach to IT management. Responsibilities: Lead and manage the assigned IT team Perform hiring, employee development, and mentoring to build a high-performing team. Engage in strategic IT planning and execution, contributing to global IT initiatives where applicable. Oversee IT Operations within his area of responsibility – ensuring reliability, scalability, and security. Develop and maintain technical documentation, policies, and procedures. Manage IT equipment lifecycle from procurement to decommissioning. Provide hands-on IT Support and guidance for resolving complex issues. Stay updated with the latest trends...