Xome Customer Service Associate II - Bilingual

Job description

As the Voice Associate II, you will serve as the face and voice of the Company. You will interact with Xome customers/clients across multiple channels (voice, email, chat), providing white glove customer service to effectively solve customer issues, complaints, and inquiries across multiple lines of business. You will be held accountable for leading special projects, performing to KPI’s and meeting quarterly metrics provided by executive leadership. In-office work schedule: Tuesday/Wednesday onsite at office in Lewisville (Monday/Thursday/Friday work remote). About the role: - Respond to customer inquiries via phone, email, or chat. - Lead special projects for the team. - Resolve customer issues and complaints in a timely and efficient manner. - Identify and escalate priority issues to appropriate teams or managers. - Document customer interactions and transactions in a clear and concise manner. - Provide accurate product and service information to customers. - Follow up with customers to ensure their issues have been resolved. - Collaborate with other team members to improve customer service processes and procedures. - Stay up to date with company products, services, and policies....