Customer Service Representative

Job description

Customer Service Representative Salary: - Dave's World, is one of the largest and fastest growing heating, cooling, and plumbing companies, located throughout the state of Maine. - $45,000 - $50,000 + bonuses Schedule: Monday-Friday 8am-5pmBasic Function: - To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues. Daily Duties: - Convert incoming customer calls into booked service appointments. - Deliver call scripts with an authentic cadence; be clear, compelling and personable. - Respond to customer requests, resolving issues and promoting the brand. - Be professional and establish customer rapport, encouraging repeat business. - Participate in training to boost booked calls and practice outbound calling. - Adhere to the company’s plan for resolving customer complaints quickly and favorably. - Maintain and update customer database with complete and accurate information. Salary: - Develop a proven track record in customer service. - IT competent; good typist and proficient with phone systems. - Highly organized with exceptional follow-through abilities. - Strong verbal and writ...