Business Process Owner - OTC

Job description

Job Purpose The Business Process Owner (BPO) is responsible for the end-to-end management, optimisation, and strategic alignment of the Order To cash and Claims Management within the organisation. The BPO role sits within the Business Process Transformation organization that ensures that processes deliver value, operate efficiently, and support the organisation’s strategic objectives. He/She will leverage and move forward the SAP Tech Stack, CRM (Salesforce) and tire‑centric solutions. Acting as the single point of accountability, the BPO oversees process performance, compliance, and continuous improvement, leveraging Lean methodologies to drive operational excellence. Responsibilities: Process Ownership & Governance: - Cooperate with the Head of Business Process (HoBP) and act as the business owner for functional sub-domains Order to Cash and Claims Management - Own the assigned business process life cycle, defining and maintaining process boundaries, inputs, outputs, roles, and interactions - Ensure alignment with organisational strategy and compliance with relevant regulations - Actively participate in the design of “to be” solutions in collaboration with IT and other stakeholde...