Conversation Design Vice President

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President on the Chase Operations Voice team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only auditorily and visually appealing but also accessible and user-friendly, enhancing the overall customer experience. As a design Lead on the Voice team, you will play a critical role in promoting conversational AI innovation and shaping the future of customer interaction through interactive spoken and written language. This role is central to the design of our virtual assistant for both the telephony and chat channels, which will serve as a key touchpoint...