Student Account Assistant

Job description

Title: Student Account Assistant - Temporary Division: Finance and Administration: Department: Business Office: FLSA Status: Non-Exempt: Salary Range: Grade 6: $14.56/hour: Position Summary: Serve as the initial point of contact for students, parents and third parties who contact the Bursar’s Office for assistance with billing and payment questions. Identify customer needs and link to appropriate resources within the Bursar’s Office and across the University. Duties/Responsibilities: - Provide customer service support to all customers including but not limited to students, parents, University employees, and third-party vendors. Review, analyze and communicate information regarding accounts as necessary to those inquiring. Discuss viable payment plan options with students to help them remain in good financial standing with the University. Document communication with student in Banner on the student account. - Communicate with third party payers either in person or on the phone regarding student accounts ensuring they have appropriate Authorized User status to discuss student account details in TouchNet for billing and 1098T documentation. Analyze the student account and advise the A...