Implementation Specialist
Paymentus · Richmond Hill, Ontario, CA
Summary/Objective The Implementation Specialist works in coordination with the Project Manager to ensure a successful banking & fintech client implementation.
Job description
Summary/Objective The Implementation Specialist works in coordination with the Project Manager to ensure a successful banking & fintech client implementation. The Implementation Specialist is responsible for the technical aspects of small to medium scale projects, including configuration, analyzing business requirements, assessing current product features, identifying areas requiring customization and coordinating with development and other teams that support implementations. Additionally, the Implementation Specialist will create JIRA stories and participate in triage activities to identify issue root cause and recommend corrective measures for resolution. Essential Functions/ Responsibilities: - Advise, design and implement best practices to ensure the solution satisfy client’s requirements related to overall solution functionality, application architecture, security, and third party solution integrations - Actively listen to the client to understand their small to medium complex business requirements for multiple client implementations. - Support the client during user acceptance testing, through launch and post-implementation stabilization. Participate in triage activities to i...