Director of Workforce Management, Revenue Cycle

Job description

This is a hybrid position and must be located within 100 miles of a Mayo Clinic campus for occasional on-site expectations based on business needs. We are seeking a highly engaged, people-first leader to drive excellence across Workforce Management, Quality Assurance, productivity, and staff engagement. This role partners with Operations, HR, Education/Training, and Analytics to optimize forecasting and scheduling, establish clear performance and quality standards, and translate insights into coaching and process improvements that strengthen service delivery. The ideal candidate combines strong workforce and QA discipline with an inspiring, hands-on leadership style; building a culture of accountability, recognition, and continuous improvement that improves retention, elevates performance, and ensures the right capacity and capabilities are in place to meet business and customer needs. The Director reports to the Revenue Cycle Chair and may have Revenue Cycle Managers and other Revenue Cycle staff as direct reports in a multi-site, multi-specialty academic medical center Assures the integrity and stability of revenue and billing data and provides direction for complex business deci...