Software Engineer

Job description

Software Engineer Department: Information Technology: Employment Type: Permanent - Full Time Location: Gainesville, FL: Reporting To: Senior Director Software Engineering Description: The Software Engineer will leverage extensive complaint and quality data within the complaint management system to train, fine-tune, and deploy AI models that enhance complaint detection, classification, coding accuracy, and resolution recommendations. This individual will contribute to a lean, high-impact engineering team by applying foundational knowledge of machine learning, large language models (LLMs), and modern web development to real-world use cases. The role is hands-on and execution-focused, providing direct exposure to senior leadership and meaningful project ownership Key Responsibilities: AI/ML Model Development & Training: - Work with large volumes of complaint data to train and fine-tune LLM-based models for automated complaint detection, classification, and coding. - Develop and iterate on models that generate intelligent suggestions for complaint resolution, root cause analysis, and corrective/preventive actions (CAPA). - Prepare, clean, and structure training datasets from existing c...